Case Study
Enhancing Workplace Management with Spica’s GemEx App
INTRODUCTION
This case study explores the implementation and transformative impact of Spica’s innovative GemEx App in enhancing workplace management. Adopted by industries including finance, technology, construction, real estate, and consultancy, GemEx App supports a diverse user base of 14,000. Designed to revolutionise workplace efficiency, the app focuses on improving user experiences, boosting productivity, and driving operational excellence across sectors.
Key Engagement Metrics FOR GEMEX APP MODULES
The Book module achieved an outstanding 330,000 interactions, highlighting a strong demand for booking workplace resources and amenities.
The Colleague module recorded 11,500 interactions, emphasising the significance of building connections and promoting collaboration among employees.
The Find module registered 4,050 interactions, underscoring the importance of effortlessly locating resources, colleagues, or specific areas within the workplace.
POPULAR MODULES WITHIN GEMEX APP
breakdown of bookings by resource type
The GemEx App facilitated a total of 35,000 bookings, empowering users to reserve a variety of workplace resources and spaces.
- Desks: The majority of bookings (76%) were for desks, highlighting the critical role of efficient desk allocation and utilisation.
- Parking Spaces: Around 17.3% of bookings were for parking spaces, demonstrating the importance of ensuring adequate parking solutions for employees.
- Meeting Rooms: Approximately 6.2% of bookings were for meeting rooms, reflecting the need for well-equipped spaces to support collaboration and meetings.
Optimising Visitor Management
The recorded visits and active usage of the GemEx App’s Visit module highlight the importance of streamlined visitor management and efficient utilisation of workplace resources. By analysing visit data, organisations can gain valuable insights to better understand and optimise the use of their facilities.
Visits were recorded
Of users actively created visits
Insights from Requests MODULE
The GemEx App categorised service requests into distinct areas, providing valuable insights:
- Cleaning Requests: This category saw a substantial 60% increase, underscoring the critical importance of maintaining a clean and hygienic workplace environment.
- Other Service Requests: Toilet faults made up 20% of the requests, while broken furniture accounted for 5%. These findings highlight specific areas requiring immediate attention to ensure a well-maintained and functional workspace.
Mobile Platform Distribution
The GemEx App showcased an impressive balance in user distribution across multiple platforms. Data revealed that 40,400 users accessed the app on Android, closely followed by 40,200 iPhone users. Additionally, the web app attracted a substantial user base of 65,000.
By delivering a seamless and user-friendly experience across Android, iPhone, and web platforms, GemEx App ensures that users can fully utilise its features, regardless of their preferred device. This commitment to platform compatibility fosters higher user satisfaction, boosts engagement, and drives overall success in today’s competitive app market.
benefits our customers saw
GemEx App empowers organisations with valuable data and actionable insights, driving significant improvements across various aspects of workplace management.
These benefits collectively demonstrate how GemEx App transforms workplace management, creating smarter, more efficient, and employee-centric environments.
Resource Optimisation
By analysing booking data, Facility Managers, CEOs, and Office Managers gain insights into resource trends, enabling strategic allocation of desks, parking spaces, and meeting rooms. This data-driven approach minimises waste, enhances operational efficiency, and tailors workspaces to meet real-time demand.
Enhanced Employee Experience
App analytics reveal the most frequently used features, allowing organisations to prioritise and elevate these functionalities. This focus on employee preferences fosters productivity, collaboration, and an overall improved workplace experience.
Visitor Management
Visitor data provides a deeper understanding of visitor behaviour and space utilisation. Organisations can leverage these insights to refine visitor management processes, enhance security measures, and create a seamless visitor experience.
Data-Driven Space Planning
With insights into occupancy, booking trends, and resource usage, customers can make informed decisions about space planning for current and future needs. Underutilised areas can be identified and optimised for maximum efficiency.
Cost Savings
Optimised resource utilisation, efficient maintenance planning, and effective space management lead to significant cost savings. By eliminating wasteful practices, reducing unnecessary bookings, and maximising space usage, organisations achieve greater financial efficiency.
